Return & Warranty Policy

By making a purchase from EVACA.ca, you agree to our comprehensive list of Terms & Conditions outlined below. Prior to completing any purchase, it is essential that you carefully read and understand all the product information, which includes, but is not limited to, the Description, Compatibility, Warranty, Installation, and Shipping details. We also strongly recommend watching the installation videos before placing an order, ensuring you feel confident with the installation process beforehand. If you have any questions, there are multiple ways to contact us. Either by Email (info@evaca.ca), Text/Phone (778-883-8892), Whatsapp (+1-778-883-8892) or Live Chat (click the bottom right "Chat" button).

Product Warranty

All of our products include one year warranty unless specified. It will not include normal wear and tear, or damage during the installation. If something wears out or gets damaged over time, or damaged while installing, we can offer replacement at a discounted price. Unfortunately we will not be able to replace discontinued products and free gifts. Please contact us directly if you have any issues with the product you purchased from us.

Third-Party Product Warranty

We sell third-party products from "Hansshow", "Teslogic" and others. For products sold by EVACA but manufactured by third parties, any warranty claims must be pursued directly through the third-party manufacturer. EVACA is not liable for warranty claims made for these third-party products. Should you require their contact information, please email us, and we will gladly assist you.

Price Adjustments

At EVACA.ca, we offer price adjustments if you purchase an item and its price decreases afterward. If this happens, you are eligible for a price adjustment and a refund for the price difference. We often have special discounts and sales, particularly around Black Friday, Boxing Day, and other holidays. Make the most of this policy and save on your purchases. To request a price adjustment, please contact us by email within 30 days from the date you received your order.

Cancellations

If you wish to cancel an item from an open order, please email us at info@evaca.ca with your cancellation request before we ship your order. This will prevent any need for you to cover the return shipping cost. Our daily pickup schedule is around 4PM PT on weekdays. 

Returns & Exchanges

With our Return & Exchange program, we aim to make online ordering risk-free and straightforward. You have 30 days from the delivery date to return or exchange any item you're not satisfied with and receive a full refund. Please note that you will be responsible for the shipping cost to return the item, as we covered the initial shipping cost to send it to you.

It is the customer's duty to ensure that return packages are securely and properly packed to prevent damage during transit. We will not be held responsible for items damaged during return shipping due to insufficient or improper packaging. Any such damages may result in the return being denied or a refund being refused.

We do not charge any restocking fees at EVACA.ca, understanding that online shopping is different from in-person purchases, as you can't physically examine the item beforehand. Please contact us for any questions you have before you make a purchase. We also welcome customers in Greater Vancouver Area to visit our warehouse to see the products before making a purchase.

Conditions for Discontinued Items

Discontinued items are not eligible for returns or exchanges. We recommend watching the installation videos before purchasing to ensure you are comfortable with the installation process. If, under rare circumstances, a discontinued item is deemed defective within the first 5 business days of delivery, we may offer store credit towards future purchases. After 5 business days, we will still gladly assist with installation or any general inquiries about these products. Please reach out to us at info@evaca.ca for any questions or concerns.

Conditions for Returns

To qualify for a full refund, items must be UNUSED and in a new resalable condition. If you wish to return an item, please contact us at info@evaca.ca. Do not ship the item directly back to our warehouse. Please contact us before the return.

Any items purchased during our sales events are FINAL SALE and will not be eligible for refund. Exchange is allowed only for defective products.

Unused Conditions

Items must be UNUSED and in a new resalable condition to be eligible for a full refund. We recommend watching our installation videos before installing any of our products to ensure you are comfortable with the process. Some products, such as decals, screen protectors, covers and spoilers, become non-returnable once the installation tape or 3M Liner is removed. Ensure your satisfaction with the product and comfort with the installation process before removing the adhesive liner. We suggest placing the item in the exact location where you plan to install it to ensure it fits correctly and meets your expectations.

Shipping Charges/Fees

Any additional fees resulting from a "Refused" or "Return to Sender" shipment will be deducted from the total refund amount.

International Orders

We ship worldwide, and customers outside of Canada are responsible for all import fees, duties, VAT, GST, TAX, handling fees, and other import costs in their respective countries. The shipping fees collected by EVACA.ca only cover shipping and handling.

For customers returning international orders: Customers are subject to their country's customs taxes and duties. We are not responsible for any Customs, Duty, or Broker fees. Any additional fees resulting from a "Refused" or "Return to Sender" shipment will be deducted from the total refund amount.

Return Time Limit

Orders are not returnable after 30 days. If you want to exchange an item after this period, please contact us as we may offer a partial refund.

Failed Installation

Unfortunately, we cannot issue refunds for failed installations. However, we offer troubleshooting solutions and send out replacement parts. Customers are only required to pay for the material cost and shipping. For assistance, please contact us through Email. We strongly recommend watching our installation videos before installing any of our products to ensure you feel comfortable with the process.

Replacement Pieces

If you make a mistake during installation and need a replacement, please email us a photo along with your replacement request. We will provide you with the replacement cost, which includes the material cost and shipping & handling fees. Our aim is not to profit from replacement parts. Please note that our products come as complete sets, and we do not break apart sets for individual replacement pieces, except for cases of normal wear and tear.

Damaged Packages

If you receive a damaged item, please report it to us within 5 days from the delivery date. We will file a claim with the shipping provider and promptly send a replacement during the shipping company's investigation. Kindly retain the box and all packaging, as the shipping provider may request them for the claim. We will also need photographs of the damaged item, including pictures of all boxes and packaging.

Lost or Stolen Packages

If your package is lost during the transportation, please report it to us within 5 days from the delivery date. We will file a claim with the shipping provider and send a replacement promptly during the shipping company's investigation.

If your package is stolen, unfortunately we will not be able to cover that. You will have to contact your local police for further investigation.